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  • Shipping & Delivery

    For more information, check our Shipping & Delivery page for additional details. Customers will receive a shipping confirmation email and tracking number when their orders have shipped. It may take up to 48 hours for tracking information to be displayed on the shipping carrier website.

    What is Standard Shipping?

    Tier1Water.com offers "Standard" Shipping during checkout. We will use the least expensive carrier that can deliver within our delivery estimate. Our current shipping carriers include FedEx, UPS, DHL, and the US Postal Service.

  • Privacy & Security

    Visit our Privacy & Security page for details.

  • Returns & Exchanges

    Visit our Returns & Exchanges page for details.

  • Ordering

    In order to add products to your shopping cart, select the Add to Cart button next to the items you wish to purchase. To review your shopping cart, select the "My Cart" icon located in the upper right-hand corner of every page. The shopping cart will display the merchandise that has been added to your cart. In the shopping cart, you may also remove merchandise from your cart, and update the quantities of merchandise that have been added. Select the "Proceed to Checkout" button to complete checkout.

    You may also place your order by calling us Toll-Free at 1-855-378-9116, Monday through Friday, from 8AM-5PM CST.

    Please Note - We will be closed during the following holidays: New Year’s Day; Memorial Day; July 4th; Labor Day; Thanksgiving Day and Christmas Day

    To reorder a past order, log into Your Account. Select "My Orders", then, click the "Reorder" link next to your past order.

  • Payment & Pricing

    Pricing and promotions are subject to change at any time. We accept payment through Paypal and all major credit cards; MasterCard, Visa, Discover, and American Express.

    Orders shipped to a Minnesota address are subject to 6.875% sales tax. If you are MN Sales Tax Exempt, please contact us at 1-855-378-9116 to document your Excempt Status.

  • Promotions & Coupon Codes

    Tier1 offers low pricing and discounted shipping rates. Once you have placed an order with us, you will receive occasional emails with special offers, water quality news, and promotions.

    Please Note: Promotional prices may not be combined with additional discounts or other promotions, unless otherwise stated.

  • Viewing and Tracking Orders

    We will send a shipping confirmation email and tracking number when we ship your package. It can take up to 48 hours for tracking information to be displayed on the shipping carrier website. To view your current order or past order, log into Your Account.

  • Updating Account Information

    To update your account information, log into Your Account. If you have not created an account, please email us if you need to update the contact information or address information on your order.

  • Customer Support

    Who do I contact for support? Contact Tier1 Support, and we can help with your order.

  • Installation Services

    Purchase of Installation Services constitutes acceptance of the following program terms and conditions: Installation Service includes: Removal of old water softener, Installation of Tier1 water softener, Clean-up of work-space, Disposal of old water softener and a Complete test cycle to ensure functionality.  Installation Services does not include: Relocation of water supply lines, Additional piping, fittings, or other materials, Any product or services outside of the above listed included installation services.

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