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Do you need to return your purchase?

We support all purchases within 90 days for General returns, Damaged items or Mis-shipments.

Returning an Item

    1. Please email us with your order number and return request.
    2. We will respond to your email by sending you a pre-paid return label. (Pre-paid label will only be available on orders being returned from domestic addresses.)
    3. Print and attach this label to your order, then place it in your outgoing mail or drop it off at any applicable USPS location.
    4. Once your order is received in our warehouse, we will process your refund per our return policies.
    5. We will issue a credit to your original method of payment within 3 business days after we receive the returned package.

Requesting a Product Return Label While Placing a New Order

    1. Enter a new order for the item you actually need.
    2. During the checkout process, type this note into the comments box - "Please include a free prepaid label for the return of my last order"
    3. Your new order will ship normally.
    4. A free postage paid return shipping label will be emailed to you (for domestic orders). Use this shipping label to return your original order.
    5. When we receive the original order, we will process your return per our Return Policies.

Damaged/Missing Items

    When you receive your order, please inspect all of the products immediately.
    If a product is damaged or missing, please email us right away so we can reship your products to you.
    We will only be able to reship your order if it is less than 90 days old. We would appreciate it if all boxes and packaging materials were saved for carrier inspection.

Tier1® Unconditional Product Guarantee

    If you are dissatisfied with a Tier1® branded product*, for any reason during the specified life of the product, please contact us to initiate a return.

    *Excludes Tier1® Whole Home Solutions

Tier1® Whole Home Solutions "Protect Every Drop" Guarantee

    Your Tier1® Whole Home Solutions product is guaranteed to meet or exceed your expectations, or we'll buy it back from you through our 90-DAY “Protect Every Drop” Guarantee.

    You may return a Whole Home Solutions product for up to 90 calendar days from the receipt date. Conditions apply:

    1. Product must be in new condition, unused condition.
    2. Product must be in original packaging and include all cords, tubing, adapters, and installation manuals and user guides or other components included when you received it.
    3. You are responsible for the return shipping costs on all products, including mandatory insurance to the original purchase price, during return shipping.
    4. Only products purchased directly from Tier1 Water can be returned to Tier1 Water.

Boil Alert Information

    Tier1® Plus Free Filter Exchange program: If you purchased a Tier1® Plus filter, in the event of a boil alert in your area, please contact Tier1® Technical Support and supply notice of the boil alert. Once notice is received, a replacement filter will be issued.

Canceled Orders Policy

    Most orders will ship the same-day or within one business day. If you contact us before shipment of your order, you may cancel your order.
    If your order has already shipped, we cannot cancel your order. You may return your order.

Refused Shipments

    If you refuse the delivery and your order is returned to us, you will be credited the total price of the product.
    Shipping costs will not be refunded for domestic orders shipped FedEx Ground or USPS Priority Mail.

Undeliverable Address

    If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product.
    Shipping costs will not be refunded for domestic orders shipped FedEx Ground or Priority Mail.
    Alternatively, we can reship the product to you once we update your shipping address and/or shipping method.

International and Expedited Orders

    Shipping charges for international and expedited orders will not be refunded for cancelled orders, refused deliveries, or undeliverable address.

Get in Touch!

    If you are not sure which product you need, or have questions about your return, please contact us, and we will help you find the right product.

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